Privacy Policy

1. Overview

Gems Harbor is committed to protecting the privacy and personal data of its users. This section explains how personal information is collected, used, stored, and protected when users access or use the Gems Harbor platform.

By using Gems Harbor, you acknowledge and agree to the data practices described below.

2. Information We Collect

2.1 Personal Information

We may collect personal information including, but not limited to:

• Full name
• Email address
• Phone number
• Username and profile details
• Shipping and billing address
• Account login credentials (securely encrypted)
• Communications with support or other users

2.2 Transaction Information

When users buy or sell items on the platform, we may collect:

• Order details
• Transaction history
• Payment and payout status

Note: Payment card and banking details are processed by third-party payment providers and are not stored by Gems Harbor.

2.3 User-Generated Content

We collect content created or uploaded by users, including:

• Listings and product descriptions
• Messages, chats, comments, and reviews
• Uploaded images or media
• Reports submitted through moderation tools

2.4 Automatically Collected Information

We may automatically collect technical data such as:

• Device type and operating system
• IP address
• App usage data
• Log files and diagnostic information

3. How We Use Information

Collected information is used to:

• Create and manage user accounts
• Facilitate marketplace transactions
• Process payments and seller payouts
• Provide customer and seller support
• Enable communication between users
• Enforce platform rules and policies
• Moderate user-generated content
• Detect fraud, abuse, or unauthorized activity
• Improve platform performance and security
• Comply with legal obligations

4. User-Generated Content & Moderation

Gems Harbor allows users to create and share content on the platform. To maintain a safe and professional environment:

• User-generated content may be reviewed automatically or manually
• Users may report objectionable or abusive content
• Users may block other users
• Reported content is reviewed and acted upon within 24 hours
• Content violating platform policies may be removed
• Users engaging in abusive behavior may be suspended or permanently banned

Gems Harbor has zero tolerance for hate speech, harassment, sexually explicit content, violence, child exploitation, or illegal activity.

5. Reporting and Blocking Users

Users can report content they believe violates platform policies using in-app reporting tools.

Users may also block other users at any time. When a user is blocked:

• Interaction between the users is disabled
• The blocked user's content is hidden immediately
• The action may be reviewed by the Gems Harbor moderation team

6. Sharing of Information

Gems Harbor does not sell personal data.

Information may be shared only with:

• Payment processors for transaction handling
• Service providers for hosting, analytics, and support
• Legal authorities when required by law
• Internal moderation and security systems to enforce policies

All third-party partners are required to protect user data.

7. Data Retention

Personal data is retained only as long as necessary to:

• Provide platform services
• Meet legal and regulatory requirements
• Resolve disputes
• Enforce agreements and policies

Users may request account deletion, subject to legal and operational obligations.

8. User Rights

Depending on applicable laws, users may have the right to:

• Access their personal data
• Correct inaccurate information
• Request deletion of their data
• Restrict or object to certain data processing

Requests can be made through the support contact listed below.

9. Data Security

Gems Harbor implements appropriate technical and organizational measures to safeguard personal data, including encryption, secure servers, and access controls. While we take reasonable precautions, no system is completely secure.

10. Children's Privacy

Gems Harbor is not intended for individuals under the age of 18. We do not knowingly collect personal data from minors. Accounts found to belong to users under 18 will be terminated.