• Click Sign Up in the top-right corner.
• Enter your full name, email address, and password.
• Verify your email via the confirmation link.
• Your account is now active. Buyers can browse and purchase immediately.

• Yes. All users begin as buyers. To become a seller:
• Complete Seller Verification, which includes:
  • Government-issued ID
  • Trade license or business credentials (if applicable)
  • References or proof of gemstone trading experience

• Yes. One account serves both purposes once verified.

• Click Forgot Password on the login page.
• Enter your registered email address.
• A secure reset link will be sent to your inbox.

• Visit the gemstone listing page.
• Click Place Bid and enter your offer.
• You’ll receive notifications if you're outbid.
• The highest bidder at auction close wins the item.

• Yes. Many listings feature a Buy Now option for immediate purchase.

• PayPal – Fast and globally accessible
• Stripe – Supports all major credit/debit cards
• Direct card payments via Stripe – Secure and verified

Gems Harbor guarantees every transaction:

• Protection against fraud, misrepresentation, or delivery failure
• Full refund or replacement if the item is fake, inaccurately described, or not delivered

• All communication must remain within the Gems Harbor platform to ensure transparency and protect both parties.

• Only verified sellers who meet our quality standards. We maintain a limited pool of top-tier sellers to ensure excellence.

1. Register as a user
2. Submit a Seller Verification request with:
   • Government-issued ID
   • Business license or trade credentials (if applicable)
   • References or proof of experience
3. Gems Harbor manually reviews your profile, gemstone quality, and photography

• High-resolution images from multiple angles under natural light
• Accurate details: type, carat weight, dimensions, color, clarity, and any treatments
• Certification from recognized labs (e.g., GIA, IGI, GRS)
• Honest, professional descriptions

• Only sellers approved for wholesale may list bulk lots.

• Funds are released after buyer satisfaction is confirmed
• Payment options include PayPal, Stripe, and direct card payments
• Gems Harbor ensures prompt payment while maintaining buyer protection

• Yes. All payments are processed securely and backed by Gems Harbor’s protection policies.

• PayPal – Quick and global
• Stripe – Accepts credit/debit cards worldwide
• Direct card payments via Stripe – Secure and verified

• Gems Harbor handles all disputes professionally and promptly to ensure resolution.

• Every listing is manually reviewed by certified gemologists
• Certification is mandatory for most stones
• Misrepresentation, synthetics, or undisclosed treatments are strictly prohibited

• Synthetic stones are not permitted
• Treatments (e.g., heating, irradiation, oiling) must be fully disclosed
• Failure to disclose treatments results in permanent suspension

• High-quality, natural light images from multiple angles
• Listings with poor or misleading images will be rejected

• Sellers must use insured, trackable shipping methods
• Timely delivery is required; repeated delays may result in suspension

• Gems Harbor ensures buyer protection
• Sellers must insure shipments
• Buyers will receive a refund or replacement if the item is lost or misrepresented