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Frequently asked questions
- Click Sign Up in the top-right corner.
- Enter your full name, email address, and password.
- Verify your email via the confirmation link.
- Your account is now active. Buyers can browse and purchase immediately.
- All users begin as buyers.
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To become a seller, complete Seller Verification, which includes:
- Government-issued ID
- Trade license or business credentials (if applicable)
- References or proof of gemstone trading experience
- One account can be used for both buying and selling.
- Seller features unlock after your verification is approved.
- Click Forgot Password on the login page.
- Enter your registered email address.
- A secure reset link will be sent to your inbox.
- Visit the gemstone listing page.
- Click Place Bid and enter your offer.
- You'll receive notifications if you're outbid.
- The highest bidder at auction close wins the item.
- Look for listings with a Buy Now option.
- Click Buy Now to purchase immediately without waiting for the auction to end.
- PayPal – Fast and globally accessible
- Stripe – Supports all major credit/debit cards
- Direct card payments via Stripe – Secure and verified
- Gemsharbor guarantees every transaction.
- Protection against fraud, misrepresentation, or delivery failure.
- Full refund or replacement if the item is fake, inaccurately described, or not delivered.
- All communication must remain within the Gemsharbor platform.
- This keeps conversations transparent and protects both buyers and sellers.
- Only verified sellers who meet our quality standards.
- We maintain a limited pool of top-tier sellers to ensure excellence.
- Register as a user
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Submit a Seller Verification request with:
- Government-issued ID
- Business license or trade credentials (if applicable)
- References or proof of experience
- Gemsharbor manually reviews your profile, gemstone quality, and photography
- High-resolution images from multiple angles under natural light
- Accurate details: type, carat weight, dimensions, color, clarity, and any treatments
- Certification from recognized labs (e.g., GIA, IGI, GRS)
- Honest, professional descriptions
- Wholesale listings are available only to approved sellers.
- Apply for wholesale access through Seller Verification or contact support.
- Funds are released after buyer satisfaction is confirmed
- Payment options include PayPal, Stripe, and direct card payments
- Gemsharbor ensures prompt payment while maintaining buyer protection
Mobile App
Download our app
Take Gemsharbor with you. Bid on live auctions, track orders, chat with sellers, and discover certified gemstones — all from your phone.
- Live auctions & instant offers
- Secure payments & buyer protection
- Real-time bid & order alerts
